Tag: sales process

Why Local Marketing Matters

And How You Can Use Local Marketing To Boost Your Business

Local marketing, or hyper-local marketing, targets customers within a specific area. This approach allows businesses to stand out and be more accessible to potential customers nearby. For example, when people in your area search for services, having strong local visibility ensures your business is one of the first they see. 

There are several reasons to consider a local marketing strategy: 

  1. Cost-Effective: Local marketing efforts can be more budget-friendly than broad campaigns, allowing you to focus on the most relevant audience for your business. 
  2. Higher Engagement: Customers often feel a stronger connection to local businesses, making them more likely to engage, leave reviews, and spread the word.
  3. Better ROI: With targeted campaigns, you’re reaching people more likely to need your service, resulting in better conversions and a higher return on investment. 

 

How can you Advertise Locally? 

 

Leverage Local SEO for More Visibility 

Local SEO (Search Engine Optimisation) is essential for helping your business show up in online searches within your area. By optimising your website and online presence for local search, you’ll reach customers who are actively searching for services you provide. 

  • Google My Business: Setting up or optimizing your Google My Business profile is a crucial step. Ensure your information is complete and accurate, including your business hours, contact info, and location. 
  • Local Keywords: Include location-specific keywords on your website and blog to improve search engine visibility. For example, a dog groomer in Bristol might use keywords like “Bristol dog grooming” or “dog groomer near me.” 
  • Customer Reviews: Encourage satisfied customers to leave reviews. Positive reviews boost credibility and improve your ranking on Google’s local search results. 

 

Use Print Marketing to Reach Local Audiences 

Print marketing remains an impactful way to reach local customers directly. Flyers, business cards, and local directories are all effective ways to advertise your business within the community. 

  • Direct Mail Campaigns: Target neighborhoods in your area with promotional offers, service updates, or seasonal deals. 
  • Flyers & Posters: Partner with other local businesses, like cafes or community centers, to display your materials in places where your target audience frequents. 
  • Local Directories: Listing your business in a local directory like Local Pages can significantly boost your visibility and reach in nearby areas, making it easier for customers to find you. 

 

Get Involved with the Community 

Engaging with your community not only builds a strong local reputation but also establishes trust with potential customers. Here are some ways to connect: 

  • Sponsor Local Events: Support local sports teams, schools, or community events. Sponsorships show that you’re invested in the community, increasing goodwill and brand awareness. 
  • Partner with Local Businesses: Collaborate with other local businesses on joint promotions or events. For example, a dog groomer could team up with a pet store for a co-hosted pet care day. 
  • Volunteer: Get involved in community service projects or volunteer for local initiatives. This not only helps your community but also builds relationships with residents and other local businesses. 

 

Run Geo-Targeted Digital Ads 

Geo-targeted digital ads allow you to focus your advertising budget on a specific geographic area, ensuring your message reaches local customers. Platforms like Google Ads and Facebook Ads make it easy to set up location-based targeting. 

  • Google Ads with Location Targeting: Run pay-per-click (PPC) ads that focus on users within a specific radius of your business. You can also optimise ad copy to mention your city or region. 
  • Social Media Ads: Platforms like Facebook and Instagram allow for highly specific location targeting. You can run ads that only show up for users within certain zip codes or even miles from your location. 
  • Localised Offers: Promote special deals or discounts to those in the immediate area. Localised offers make your ads even more relevant, increasing the likelihood of engagement and conversions. 

 

Optimise for Mobile Users 

Many local searches are performed on mobile devices, so it’s essential that your website and ads are optimised for mobile users. Mobile-friendly content makes it easy for customers to find you on the go. 

  • Responsive Website Design: Ensure your website looks and functions well on mobile devices. A mobile-optimised site loads quickly and has a clean, easy-to-navigate layout. 
  • Clickable Contact Info: Make it easy for mobile users to contact you by adding clickable phone numbers and map links to your website. 
  • Mobile Ads: Consider running mobile-optimised ads, especially on social media, to capture users who are searching for services in the area. 

 

How Local Pages Can Help 

At Local Pages, we specialize in helping small businesses strengthen their local presence through a mix of print, digital, and design services. We understand the needs of businesses and work closely with you to tailor strategies that suit your unique goals. From listing your business in our directory to creating targeted ads, we’re here to help you connect with your community and grow your brand. 

Ready to attract more local customers and expand your business? Contact us today for a free consultation, and let’s work together to give your business the local advantage! 

 

Visit The Little Blue Blog for more insights and tips on growing your business through local marketing. Let’s make your brand the go-to in your community! 

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Does Your Business Need a Makeover?

How Print, Digital, and Design Services Can Transform Your Brand

In a competitive marketplace, your business needs to stand out more than ever. Whether you’re a tradesman, dog groomer, or small business owner, staying fresh and relevant is key to attracting new customers and keeping existing ones engaged. But how do you know if your business is in need of a makeover? More importantly, what changes can you make to give it the boost it needs? 

In this blog post, we’ll explore how giving your business a makeover with print, digital marketing, and design services can enhance your brand, improve customer experience, and drive growth. 

Signs Your Business Might Need a Makeover 

Before diving into solutions, let’s first identify some common signs that your business might need a refresh: 

  • Outdated branding: If your logo, business cards, or website design look outdated, it could be time for a fresh new look. 
  • Inconsistent customer experience: If your print materials don’t align with your digital presence, customers might feel confused or disengaged. 
  • Lack of online visibility: Struggling to get noticed online or rank well in search results? You may need a digital marketing boost. 
  • Declining engagement: If fewer people are interacting with your business, whether on social media or in person, a new marketing strategy might help re-energise your brand. 

If any of these signs sound familiar, a makeover could be exactly what your business needs. 

The Power of Print: A Tangible Connection with Customers 

Even in our digital age, print marketing remains a powerful tool for small businesses. Printed materials like business cards, flyers, brochures, and direct mail provide a physical connection between your brand and your customers. They can leave a lasting impression, especially when they’re well-designed and professionally produced. 

Here’s how a print makeover can help your business: 

  • Professional designs: Well-designed print materials immediately elevate your brand, making it appear more polished and trustworthy. 
  • Consistency: Updating your print designs to match your digital branding creates a seamless customer experience across all touchpoints. 
  • Targeted marketing: Use flyers or direct mail campaigns to target specific local areas and reach potential customers who might not be online. 

With fresh, cohesive print materials, your business will look modern and professional, which can inspire more trust from potential clients. 

Digital Marketing: Expanding Your Reach Online 

If your business isn’t taking full advantage of digital marketing, you’re missing out on a huge opportunity to reach new customers. A digital marketing makeover could include everything from a revamped website to a new social media strategy and even paid advertising campaigns. 

Here’s how we can help you modernise your digital presence: 

  • Website redesign: Your website is your digital storefront, and it needs to reflect the quality of your services. We offer custom website designs that are user-friendly, mobile-optimised, and tailored to your brand. 
  • Search engine optimization (SEO): Improving your website’s SEO will help you rank higher in search engine results, making it easier for potential customers to find you. 
  • Paid digital advertising: Google Ads, Facebook Ads, and other paid advertising platforms allow you to target your ideal audience with precision, driving more qualified traffic to your business. 
  • Social media management: A consistent, engaging social media presence is essential for connecting with today’s customers. We can help you craft posts that not only promote your services but also foster engagement with your audience. 

With the right digital strategies in place, you can reach more customers, grow your brand, and increase inquiries. 

Design Services: Make a Lasting Impression 

A strong brand identity starts with great design. From your logo to your website layout and marketing materials, design plays a huge role in how your business is perceived. If your brand looks inconsistent, unprofessional, or outdated, it may be time for a design refresh. 

Here’s how we can help transform your brand’s design: 

  • Logo redesign: If your logo looks old-fashioned or doesn’t represent your business anymore, a logo redesign can breathe new life into your brand. 
  • Brand identity overhaul: We create cohesive branding packages, ensuring that your colors, fonts, and overall style are consistent across all platforms—online and offline. 
  • Website design: A visually appealing, easy-to-navigate website is essential for making a great first impression. We’ll work with you to design a site that reflects your unique business and attracts customers. 

Whether it’s a fresh new logo or a complete rebrand, investing in high-quality design services can significantly improve how customers view and interact with your business. 

How We Can Help You Transform Your Business 

At Local Pages, we specialise in offering print, digital marketing, and design services that give your business the makeover it needs to thrive. We know that every business is unique, so we work closely with you to understand your goals and create a plan tailored specifically to your needs. Whether you’re looking for a small refresh or a complete rebrand, we’re here to help. 

Ready for Your Business Makeover? 

If you think it’s time to give your business a fresh new look and attract more customers, we’re here to help. With our print, digital, and design services, we’ll work with you to create a brand identity that’s modern, cohesive, and effective. 

Visit The Little Blue Blog for more insights or contact us today for a free consultation at 0117 923 1122 or info@localpages.co.uk. Let’s give your business the makeover it deserves! screenshot-2024-10-22-115307

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How to Grow Your Customer Base

A Guide to Expanding Your Business

In today’s competitive market, businesses of all sizes are constantly seeking ways to attract new customers while retaining their existing ones. If you find yourself struggling to grow your customer base, you’re not alone. The good news is that with the right strategies in place, you can boost inquiries and increase revenue. Here’s a practical guide to help you get started.

 

Understanding Your Audience

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The first step in growing your customer base is understanding who your customers are and what they want. By gaining insights into their preferences and shopping habits, you can tailor your marketing efforts to meet their needs effectively. This involves everything from the design and format of your website and social media posts to the way you communicate with your customers.

For instance, if you run a modern clothing brand, your target audience might be younger individuals aged 16-30 who are more likely to engage through social media rather than traditional phone calls or emails. On the other hand, a company that installs safety and alarm systems would typically target older homeowners aged 30-60, who may prefer communication via phone or email. Identifying key aspects of your audience allows you to focus your efforts on the channels that will resonate most with potential customers.

 

Implementing a Referral System

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Word of mouth remains one of the most powerful marketing tools available. By turning your loyal customers into brand advocates, you can gain new customers without significant marketing costs. Implementing a referral system where existing customers receive a discount or freebie for referring new clients can be an effective way to encourage this behavior. When there’s something in it for them, your current customers are more likely to spread the word about your business.

 

Showcasing Feedback and Success Stories

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Showcasing the success of your services can be a compelling way to attract new customers. For example, if you’ve recently completed a project, like fixing a fence, share that story on your website, blog, or social media channels. Potential customers look for proof that you’re reliable and trustworthy, and real-life success stories can provide that assurance.

Additionally, gathering feedback from your customers can help you improve your services and build credibility. You can collect feedback through surveys, direct messages, or even casual conversations. Sharing positive feedback not only enhances your brand’s reputation but also provides content that demonstrates your reliability.

 

Prioritizing Customer Service

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It might seem obvious, but exceptional customer service is crucial for growing your customer base. Excellent customer service not only helps retain existing customers but also turns them into repeat customers and brand advocates. By promptly addressing customer concerns, being attentive to their needs, and going above and beyond in service delivery, you can create a loyal customer base that will refer others to your business.

 

Offering Special Promotions

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Everyone loves a good deal. Offering special promotions, discounts, or limited-time offers can create a sense of urgency that encourages potential customers to make a purchase. Promotions can also be used to reward loyal customers, which helps to strengthen their relationship with your brand. Whether it’s a seasonal sale or a first-time customer discount, special offers can be a powerful tool to attract and retain customers.

 

Growing Your Digital and Social Platforms

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In today’s digital age, having a strong online presence is non-negotiable. Growing your digital and social media platforms can significantly expand your reach and connect you with a larger audience. Regularly posting engaging content, running targeted ads, and interacting with your followers are all effective ways to build your online presence. Consider investing in search engine optimization (SEO) to ensure that your website ranks well in search results, making it easier for potential customers to find you.

 

Conclusion

Growing your audience base is an ongoing process that requires a deep understanding of your audience, strategic marketing efforts, and a commitment to excellent customer service. By implementing the strategies outlined in this guide, you’ll be well on your way to attracting new customers and boosting your business’s revenue. Remember, growth doesn’t happen overnight, but with persistence and the right approach, you’ll see your customer base expand over time.

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Brand Identity: How to Build and Maintain Your Brand

Tactics and Tips for a Stronger Online Presence

Brand Awareness is, in short, the extent to which your business is recognized. Brand identity is your logo, colours, what you offer, your message, services, among other features.

Why is it important? Your brand identity is your first touchpoint with a potential customer – the stronger the image of your brand in someone’s mind, the more likely they are to engage with you. Unknown businesses aren’t seen as trustworthy – so how do you go about raising the profile of your business and gaining more loyal customers?

  1. Brand Accessibility
  2. Building Your Brand
  3. Strengthening Your Brand
  4. Examples of Strong Brand Identity

Brand Accessibility

identity-2When developing or auditing your brand identity, be sure to read the Web Content Accessibility Guidelines (WCAG) to ensure that your published content (text, images, sound, etc.) is accessible to everyone. This will ensure you don’t lose potential customers due to flaws in design and adaptability for mobile phones.

Building Your Brand

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So – how do you actually go about building a brand?

Audience: A good first consideration is always your audience. The content you post online, the logo and the colours should resonate with your audience as much as possible. For example, pink and purple are probably not the best colours for an accounting firm, but will resonate with women and younger teenage girls when purchasing handmade products or clothing. Considering and weighing audience behaviors might be tricky at first, but the more previous customer interactions you had the easier this should be. Analyzing age, income, occupation and location is a good first step.

Visual Identity: That is the nitty gritty of design – your logo, colours, pictures, mottos, theme songs; anything you can think of that represents your brand. Deciding on design features might be a little daunting, but originality that reflects audience behaviours will yield results. Ask yourself the following questions:

  • What is the mission of your brand?
  • What makes you different from your competitors?
  • How do you want customers to experience your brand/product/service?
  • What kind of emotions are you hoping to evoke?

Consistent Message: That is, your tone and message across all platforms. Contradicting statements, message or voice will decrease your brand awareness. Tone should reflect the uniqueness of your business/service and communicated appropriately across all platforms you use.

Strengthening Your Brand

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So, you built your logo, decided on a colour palette and the purpose is clear in your mind. How do we them strengthen it?

Multi Channel Presence: that is a secure foothold in the door with different social media apps, emails, SMS and non-digital tools is the key to growing your brand as you will reach more customers and start building a trusting relationship. Remember – your presence and content should be adapted to each medium accordingly.

Community Connection: The easiest way to build trust between potential customers and your business is community connection; that is the way your brand interacts with the world around us and the community. This could be as simple as customer testimonials that show your brand is trustworthy, or could stretch beyond that into social causes or local, community-oriented issues. This could simply be acknowledgement of community struggles, a recent event or issue or contribution to the community through donations or other aid.

Face to your brand: Adding a face to your brand will humanize your business and make you seem more approachable and trustworthy. Whether through pictures of your employees or using personal language, any form of direct interaction will bring you closer to your customers.

Examples of Strong Brand Identity

Apple

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The first thought that comes to mind when thinking Apple, or so Apple would like, is innovation and reinvention. Through every update and new product launch, at the forefront we see the portrayal of creating something new and different every time, whether the products released are actually innovative is a different story. Their entire brand is cutting-edge, inviting their customers to join them at the brink of innovation and always breaking the mold.

Coca-Cola

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Besides being the most established and longest-going fizzy drink company, their brand identity is so strong that just the colour red is often associated with Coke. They’ve aligned themselves with the feeling of happiness and enjoyment through their advertising and presence online, which is often kept lighthearted and casual. The motto ‘A Coke and a smile’ sums up their values very clearly, and even if you are not an avid enjoyer of the drink, ask yourself how often do you think of coke on a daily basis.

Ikea

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Ikea created an image of themselves as simple and family-oriented, and they stay in that category. From simple instructions when building the furniture to the simple and lighthearted advertising, Ikea is the first stop when shopping for furniture as it is meant to appeal to everyday people. Their tagline ‘Wonderful Everyday’ reflects their one-stop-shop ideology.

Dove

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A very simple yet elegant brand targeted towards woman and girls is a prime example of effective branding. Their campaigns focus on empowering women and addressing issues such as self-esteem, body image and equality. They are a prime example of involvement in social issues to strengthen their community presence. Dove promotes honesty and optimism, embracing natural beauty through their products.

How Can We Help?

If you’re struggling with brand identity and developing your business identity, Local Pages is here to help! You can schedule a free consultation by clicking here.

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More Leads = More Customers? Think Again.

I am often reminded of getting back to basics to build revenues and profits in business. But none more so than when I am confronted with a business owner who shows me they need more new customers. If you really want to grow your business and you really want to do it fast, then take a look at grasping these few simple ideas.

You are already getting people contacting you, coming in, emailing you and so on. Your people are already messing up and not selling to anywhere near enough of these potential customers. Want to know just how bad it is, ask one of your friends to call your business and try to buy, just wait and see how they go.

Almost every business owner I meet believes that they are selling to the majority of prospects they come into contact with. Well, put bluntly, you are not. How do I know? After doing this exercise with hundreds of business owners, I have only twice been proven wrong.

For the next two weeks keep a record of every phone call, every email enquiry, every walk in every single prospective buyer that contacts your business. Ask every single one of them how they found out about your business and keep a record of it. Was it referral, direct search etc.? Then, at the end of the two weeks see how many of them have bought from you. If you think you are at about 6 or 7 out of 10, it will be about 3 or 4 out of 10. I have seen this with so many companies, even restaurants who think they get everybody, then measure the people that call versus the people that book, and the people that read the menu out front versus those who actually come in.

Your Conversion Rate is a massive opportunity. If it is lower than say 50%, then we’ve got to get to work!

First, you’ve got to start measuring it every day. That focus alone will get it up to 10% higher than it is right now.

Add to that, here’s another 11 ways to boost your conversion rate right now, this week:

  1. Get your salesperson with the best conversion rate to train everybody else for a day or two.
  2. Script your sales process. Use a lot of questions in the script (it’s NOT a sales pitch) and learn from what the best sales people are doing.
  3. Break your sales process down into each and every critical step and work on one step at a time.
  4. Measure your conversion from one step to the next and work on improving each step by just 10% more than it was.
  5. Work on the letters, brochures and other written or audio and video material you use during each step of the sales process.
  6. Use my magic question for phone selling, “Thanks for your call, just so I can help you best would it be OK if I asked you a couple of questions?
  7. Run a competition among your sales people for a week or two around the one area you need to see the most improvement in, then learn from the new ways they start doing things.
  8. Learn the critical buying step in your sale, for example in female fashion stores, it’s trying the clothes on, with it you have more than a 50% chance at making a sale, without it, less than 10%.
  9. Follow up and follow through, too many sales are lost by salespeople who can’t be bothered to follow up again and again and again at least 7 times.
  10. Make an offer that is either limited or a bonus offer or something to get customers to act now and to give sales people some ammunition
  11. Just plain ask people to buy, usually in sales training the one biggest reason sales people are not getting the sale is that they don’t ask for it.

Stay focused on your conversion rate for 3 months and watch the dramatic effect it has on your bottom line.

Once you’ve got it right, or at least much better than it is today, then and only then is it time to go to work getting more potential customers and investing more money into your marketing and fixing the marketing you are doing now.

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Why Bother With A Sales Process

If you put the phrase “sales process” into the source of all wisdom which is Google, you will get a whole load of smartly titled materials pop up. Anything from the 7 steps of the sales process explained, 5 crucial sales process step to a bunch of serious looking diagrams. When you look it up on Wikipedia it throws this smart sounding sentence at you: “A sales process is an approach to selling a product or service. The sales process has been approached from the point of view of an engineering discipline”.

Whilst I do not doubt that reading many of these articles, examples, case studies and e-books will help improve your sales revenue I doubt that you have the time or inclination to do so. After all sales just happen don’t they? It’s all about common sense, a good product, sound reputation and a bit of luck, isn’t it?

I agree that many of the above elements are important to make sales happen (not so sure about the luck bit though). However, having a sales process can really help make sure that you keep repeating all these good strategies that help you win business and take out elements that have not worked in the past. In fact here is a whole list of things for which it can be useful:

  • It can help you train new team members faster
  • Measuring results become a lot easier
  • Productivity can be improved by cutting out unnecessary fluff
  • Additional touches can be added to improve conversion rate
  • It can really improve your customer retention

So the reason you should bother with a sales process is that it takes away the trial and error element of sales and helps you systemise all that in your experience has brought in sales in the past to make sure they happen more often.

Even more important is the potential to improve your customer retention. As most customers leave due to indifference, not ensuring that you demonstrate the value you offer leaves them to decide on price alone. Couple this with the fact that up selling is much easier than selling to a new prospect and you can see how important it is to have an after sale plan.

To get your sales process up and running consider the following:

  • Write down all steps you take between first engaging with a prospect to making a sale and ongoing communication with your clients
  • Emphasise the actions you take and consider writing scripts, list of actions and written communications which can be repeated
  • Write it with another, new member of your team point of view in mind
  • Get someone else to read through and comment on how easy it is to follow

So, to summarise, developing as sales process for your business is well worth the effort as it will definitely make a difference to your conversion and retention rates. Follow my suggested steps to help you make a start and develop it further based on your unique process. Most importantly, make sure you and your team follow the process once designed consistently to see the benefit.

What do you see as the biggest challenge for your business in terms of sales process?

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