Tag: business owner

Why Local Marketing Matters

And How You Can Use Local Marketing To Boost Your Business

Local marketing, or hyper-local marketing, targets customers within a specific area. This approach allows businesses to stand out and be more accessible to potential customers nearby. For example, when people in your area search for services, having strong local visibility ensures your business is one of the first they see. 

There are several reasons to consider a local marketing strategy: 

  1. Cost-Effective: Local marketing efforts can be more budget-friendly than broad campaigns, allowing you to focus on the most relevant audience for your business. 
  2. Higher Engagement: Customers often feel a stronger connection to local businesses, making them more likely to engage, leave reviews, and spread the word.
  3. Better ROI: With targeted campaigns, you’re reaching people more likely to need your service, resulting in better conversions and a higher return on investment. 

 

How can you Advertise Locally? 

 

Leverage Local SEO for More Visibility 

Local SEO (Search Engine Optimisation) is essential for helping your business show up in online searches within your area. By optimising your website and online presence for local search, you’ll reach customers who are actively searching for services you provide. 

  • Google My Business: Setting up or optimizing your Google My Business profile is a crucial step. Ensure your information is complete and accurate, including your business hours, contact info, and location. 
  • Local Keywords: Include location-specific keywords on your website and blog to improve search engine visibility. For example, a dog groomer in Bristol might use keywords like “Bristol dog grooming” or “dog groomer near me.” 
  • Customer Reviews: Encourage satisfied customers to leave reviews. Positive reviews boost credibility and improve your ranking on Google’s local search results. 

 

Use Print Marketing to Reach Local Audiences 

Print marketing remains an impactful way to reach local customers directly. Flyers, business cards, and local directories are all effective ways to advertise your business within the community. 

  • Direct Mail Campaigns: Target neighborhoods in your area with promotional offers, service updates, or seasonal deals. 
  • Flyers & Posters: Partner with other local businesses, like cafes or community centers, to display your materials in places where your target audience frequents. 
  • Local Directories: Listing your business in a local directory like Local Pages can significantly boost your visibility and reach in nearby areas, making it easier for customers to find you. 

 

Get Involved with the Community 

Engaging with your community not only builds a strong local reputation but also establishes trust with potential customers. Here are some ways to connect: 

  • Sponsor Local Events: Support local sports teams, schools, or community events. Sponsorships show that you’re invested in the community, increasing goodwill and brand awareness. 
  • Partner with Local Businesses: Collaborate with other local businesses on joint promotions or events. For example, a dog groomer could team up with a pet store for a co-hosted pet care day. 
  • Volunteer: Get involved in community service projects or volunteer for local initiatives. This not only helps your community but also builds relationships with residents and other local businesses. 

 

Run Geo-Targeted Digital Ads 

Geo-targeted digital ads allow you to focus your advertising budget on a specific geographic area, ensuring your message reaches local customers. Platforms like Google Ads and Facebook Ads make it easy to set up location-based targeting. 

  • Google Ads with Location Targeting: Run pay-per-click (PPC) ads that focus on users within a specific radius of your business. You can also optimise ad copy to mention your city or region. 
  • Social Media Ads: Platforms like Facebook and Instagram allow for highly specific location targeting. You can run ads that only show up for users within certain zip codes or even miles from your location. 
  • Localised Offers: Promote special deals or discounts to those in the immediate area. Localised offers make your ads even more relevant, increasing the likelihood of engagement and conversions. 

 

Optimise for Mobile Users 

Many local searches are performed on mobile devices, so it’s essential that your website and ads are optimised for mobile users. Mobile-friendly content makes it easy for customers to find you on the go. 

  • Responsive Website Design: Ensure your website looks and functions well on mobile devices. A mobile-optimised site loads quickly and has a clean, easy-to-navigate layout. 
  • Clickable Contact Info: Make it easy for mobile users to contact you by adding clickable phone numbers and map links to your website. 
  • Mobile Ads: Consider running mobile-optimised ads, especially on social media, to capture users who are searching for services in the area. 

 

How Local Pages Can Help 

At Local Pages, we specialize in helping small businesses strengthen their local presence through a mix of print, digital, and design services. We understand the needs of businesses and work closely with you to tailor strategies that suit your unique goals. From listing your business in our directory to creating targeted ads, we’re here to help you connect with your community and grow your brand. 

Ready to attract more local customers and expand your business? Contact us today for a free consultation, and let’s work together to give your business the local advantage! 

 

Visit The Little Blue Blog for more insights and tips on growing your business through local marketing. Let’s make your brand the go-to in your community! 

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Digital Marketing Must-Haves for Local Businesses going into 2025

Elevate your digital presence in 2025

As a local business owner – whether you’re a tradesman, hairstylist, dog groomer, or restaurant owner – having a strong online presence is crucial. It’s not enough to have a website and a Facebook page; in the growing and developing online world it’s important to do as much as you can to get your business found online. Here are four essential digital marketing elements to help your local business thrive in 2024: 

 

1.Google Business Profile Optimization

Google Business Profile (formerly Google My Business) is a free tool that allows businesses to manage their online presence across Google, including Search and Maps – it’s the little box that appears on the tight when Googling a business. It’s crucial for local SEO (see below) and helps customers find and connect with your business. Google Business Profile is often the first point of contact for potential customers. It’s important you keep on top of your page by: 

  • Go to google.com/business and claim your listing if you haven’t already! A good way to check is opening a tab in incognito mode and searching up your business 
  • Keep your information up-to-date (hours, services, contact details) 
  • Regularly post updates, offers, and photos 
  • Encourage and respond to customer reviews 

 

2. Omnichannel Marketing 

Omnichannel Marketing is all about creating a seamless experience for your customers across all touchpoints – both online and offline, whether they’re browsing your website, receiving emails or checking your social media. For local businesses, this means connecting your physical location, website, social media and customer service efforts: 

  • Ensure consistent messaging across social media, email, and your website, including consistent branding and voice. For more tips on how to build and maintain your brand, you can read our help guide here 
  • Implement cross-channel retargeting strategies for customers that leave your website or social media without taking action 
  • Use customer data to provide personalized experiences regardless of the platform 

 

3. Local SEO Strategy 

SEO, or Search Engine Optimization, is probably the most important thing to consider when trying to attract more website visitors. Essentially, you want your website to appear at the very top of all search results when a key word or phrase is searched on Google. There’s a couple things you can do to appear more often in those organic search results locally: 

  • Use location-based keywords (e.g., “hairstylist in [Your City]”) 
  • Create location-specific pages on your website 
  • Build citations on local business directories 

4. Online Booking and Payment Systems 

Convenience is the number one seller – the easier it is to reach you and buy your product/service – the better. Make it easy for customers to do business with you: 

  • Implement an online booking system for appointments 
  • Offer contactless payment options (cash is not widely used anymore!) 
  • Consider a loyalty program to encourage repeat business 
  • A fully operational e-commerce website for goods and products 

 

By incorporating these digital marketing must-haves, you’ll be well-equipped to attract and retain local customers in the increasingly digital marketplace of 2024, going into 2025. The upcoming New Year is a good time to consider evaluating and expanding your digital marketing strategy.  

Local Pages offers free consultations about your marketing needs. We pride ourselves on our bespoke approach, so don’t wait and level up your digital presence in 2025! Book a consultation here. 

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What Is PPC and Is It Right For You?

As a business owner, you may have heard the term PPC floating around in digital marketing conversations, but what exactly is PPC, and how can it benefit your business? At Local Pages, alongside our print directories and digital products, we offer a comprehensive Pay-Per-Click (PPC) advertising service to help your business get found by potential customers online. In this article, we’ll explain what PPC is and help you decide if it’s the right strategy for you.

What is PPC?

PPC stands for Pay-Per-Click; a type of online advertising where you pay a fee each time someone clicks on your ad. Instead of trying to “earn” traffic organically, PPC allows you to buy visits to your website, ensuring your business gets immediate visibility in search results, social media, or other digital platforms. The most popular form of PPC is Google Ads, where advertisers bid on specific keywords to have their ads appear at the top of Google’s search results.

In simple terms – you’re paying to get in front of people searching for your products or services, and you only pay when someone takes action by clicking on your ad.

How Does PPC Work?

PPC advertising is based on a bidding system. Advertisers bid on keywords that are relevant to their business, and when a user searches for that keyword, an auction is triggered. Ads are displayed based on factors like:

  • Bid Amount: How much you’re willing to pay per click.
  • Ad Quality: Google and other platforms take into account the relevance of your ad, landing page quality, and how likely users are to click on it.

If your ad wins the auction, it will appear in the search results or other online platforms. When users click on your ad, they are directed to your website, and you’re charged for that click.

What Are the Benefits of PPC?

PPC offers a range of benefits that can give your business a competitive edge:

  1. Instant Visibility: Unlike SEO (Search Engine Optimization), which can take months to see results, PPC provides almost immediate exposure in search engines like Google or on social media platforms.
  2. Highly Targeted: PPC allows you to target specific audiences by choosing keywords, demographics, geographic locations, device types, and even the time of day when your ads are displayed.
  3. Cost Control: With PPC, you have complete control over your budget. You set a daily or monthly cap on how much you’re willing to spend, and once you hit that limit, your ads will stop showing, ensuring you never overspend.
  4. Measurable Results: PPC campaigns provide detailed insights into performance metrics, such as clicks, conversions, and the cost per click. This makes it easy to track your return on investment (ROI) and fine-tune your campaigns for better results.
  5. Increased Traffic & Sales: Since PPC ads are often shown at the top of search results, you can drive targeted traffic to your website quickly, increasing the chances of converting visitors into paying customers.

Is PPC Right for You?

Now that you know how PPC works and its benefits, the next question is whether it’s the right fit for your business. Here are a few things to consider:

1. Your Business Goals

If your goal is to quickly drive traffic to your website or generate leads, PPC is an excellent choice. It’s particularly effective for e-commerce businesses, service-based companies, or any business looking for immediate results.

2. Your Budget

PPC allows flexibility in terms of budget, but it’s important to have a strategy in place. If you have the budget to compete in a competitive market and you’re comfortable with paying for each click, PPC could be a strong addition to your marketing efforts. However, it’s vital to remember that while PPC can drive immediate traffic, it can be expensive if not managed well.

3. Your Industry

PPC can work well in various industries, but some sectors can be more competitive (and costly) than others. For example, legal and financial services often face high costs per click due to the competitive nature of their industries.

4. Your Marketing Mix

PPC should be seen as part of a broader marketing strategy. If you’re already doing SEO, paid social media advertising, or using a printed directory like the Little Blue Books to reach your audience, PPC can complement these efforts and help you dominate search results.

PPC with Local Pages

At Local Pages, we provide a complete range of digital marketing solutions to complement your print directory advertising. Our PPC service is designed to help your business stand out in an increasingly crowded online marketplace. We take care of everything, from keyword research and ad creation to ongoing campaign management and optimization, ensuring you get the best results for your budget.

If you’re unsure whether PPC is the right fit for your business, don’t worry. We offer free consultations and audits to help you evaluate your options and create a marketing strategy tailored to your needs.

Conclusion

PPC can be an incredibly powerful tool for businesses looking to increase visibility and drive traffic online. However, like any marketing strategy, it requires careful planning and management to ensure it delivers a return on investment. If you’re looking to explore how PPC can work for your business, get in touch with our team at Local Pages today. We’re here to help you navigate the digital marketing landscape and find the right solution for your business.

Schedule a free consultation here.

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Brand Identity: How to Build and Maintain Your Brand

Tactics and Tips for a Stronger Online Presence

Brand Awareness is, in short, the extent to which your business is recognized. Brand identity is your logo, colours, what you offer, your message, services, among other features.

Why is it important? Your brand identity is your first touchpoint with a potential customer – the stronger the image of your brand in someone’s mind, the more likely they are to engage with you. Unknown businesses aren’t seen as trustworthy – so how do you go about raising the profile of your business and gaining more loyal customers?

  1. Brand Accessibility
  2. Building Your Brand
  3. Strengthening Your Brand
  4. Examples of Strong Brand Identity

Brand Accessibility

identity-2When developing or auditing your brand identity, be sure to read the Web Content Accessibility Guidelines (WCAG) to ensure that your published content (text, images, sound, etc.) is accessible to everyone. This will ensure you don’t lose potential customers due to flaws in design and adaptability for mobile phones.

Building Your Brand

brand-1

So – how do you actually go about building a brand?

Audience: A good first consideration is always your audience. The content you post online, the logo and the colours should resonate with your audience as much as possible. For example, pink and purple are probably not the best colours for an accounting firm, but will resonate with women and younger teenage girls when purchasing handmade products or clothing. Considering and weighing audience behaviors might be tricky at first, but the more previous customer interactions you had the easier this should be. Analyzing age, income, occupation and location is a good first step.

Visual Identity: That is the nitty gritty of design – your logo, colours, pictures, mottos, theme songs; anything you can think of that represents your brand. Deciding on design features might be a little daunting, but originality that reflects audience behaviours will yield results. Ask yourself the following questions:

  • What is the mission of your brand?
  • What makes you different from your competitors?
  • How do you want customers to experience your brand/product/service?
  • What kind of emotions are you hoping to evoke?

Consistent Message: That is, your tone and message across all platforms. Contradicting statements, message or voice will decrease your brand awareness. Tone should reflect the uniqueness of your business/service and communicated appropriately across all platforms you use.

Strengthening Your Brand

team-1

So, you built your logo, decided on a colour palette and the purpose is clear in your mind. How do we them strengthen it?

Multi Channel Presence: that is a secure foothold in the door with different social media apps, emails, SMS and non-digital tools is the key to growing your brand as you will reach more customers and start building a trusting relationship. Remember – your presence and content should be adapted to each medium accordingly.

Community Connection: The easiest way to build trust between potential customers and your business is community connection; that is the way your brand interacts with the world around us and the community. This could be as simple as customer testimonials that show your brand is trustworthy, or could stretch beyond that into social causes or local, community-oriented issues. This could simply be acknowledgement of community struggles, a recent event or issue or contribution to the community through donations or other aid.

Face to your brand: Adding a face to your brand will humanize your business and make you seem more approachable and trustworthy. Whether through pictures of your employees or using personal language, any form of direct interaction will bring you closer to your customers.

Examples of Strong Brand Identity

Apple

apple

The first thought that comes to mind when thinking Apple, or so Apple would like, is innovation and reinvention. Through every update and new product launch, at the forefront we see the portrayal of creating something new and different every time, whether the products released are actually innovative is a different story. Their entire brand is cutting-edge, inviting their customers to join them at the brink of innovation and always breaking the mold.

Coca-Cola

coca-cola

Besides being the most established and longest-going fizzy drink company, their brand identity is so strong that just the colour red is often associated with Coke. They’ve aligned themselves with the feeling of happiness and enjoyment through their advertising and presence online, which is often kept lighthearted and casual. The motto ‘A Coke and a smile’ sums up their values very clearly, and even if you are not an avid enjoyer of the drink, ask yourself how often do you think of coke on a daily basis.

Ikea

ikea

Ikea created an image of themselves as simple and family-oriented, and they stay in that category. From simple instructions when building the furniture to the simple and lighthearted advertising, Ikea is the first stop when shopping for furniture as it is meant to appeal to everyday people. Their tagline ‘Wonderful Everyday’ reflects their one-stop-shop ideology.

Dove

dove

A very simple yet elegant brand targeted towards woman and girls is a prime example of effective branding. Their campaigns focus on empowering women and addressing issues such as self-esteem, body image and equality. They are a prime example of involvement in social issues to strengthen their community presence. Dove promotes honesty and optimism, embracing natural beauty through their products.

How Can We Help?

If you’re struggling with brand identity and developing your business identity, Local Pages is here to help! You can schedule a free consultation by clicking here.

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Slowing Down

Are you too busy?

We all live incredibly busy lives, often at 100mph without even registering what we’re doing and without being in the moment.  We have jobs, there may be children to take to school and take to activities or parties, we might go to the gym, try and have a social life and then spend quality time with our loved ones. 

There are a few simple things that you can take on board to start to slow down and maybe have time to think about self care – you might be like me and looking after number 1 goes to the bottom of the ‘to-do list’ every single day.

Switching off

If you run your own business, chances are you have your emails synced with your mobile phone meaning that you are ALWAYS connected to work.  You may have a ‘9-5 job’ where you have the same situation.  Try not to reply to work emails out of office hours (i.e. after 6pm).  We need to be able to switch off from work mode in the evenings and weekends allowing my already busy minds to unwind.

Slowing down

After a break from work or you’re normal routine, it’s obviously going to be busy catching up with emails and client work.  For some, a list is the ultimate organisation tool – ploughing through to tick everything off is extremely satisfying! However, we need to remind ourselves that not everything needs to be done right this instant.  Something’s can wait until tomorrow, next week or even next month.

Saying no

This leads on from slowing down. Some weeks our diaries are packed with work appointments, life appointments and social gatherings.  Stop and think about what you are saying yes to and start to say no to every invite or meeting.  We’re not going to miss out.  Busy people often find it difficult to just sit and relax some times, doing nothing.  Work on this, if only for 15 minutes day but it again allows you start to unwind and relax.

None of these points are new and groundbreaking, but essentially we want to keep that chilled holiday mode going for as long as possible!!

I think sometimes we also just need to take a step back and look at how BUSY we’ve become.

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Top 5 Marketing Trends for 2018

Our Top 5 Marketing Trends for 2018

With 2018 fast approaching we have been exploring New Marketing trends to look out for in 2018.

Here we discuss the 5 trends we believe will be the most influential next year. Let us know your thoughts…

 

 

Augmented Reality 

augmented-reality

Augmented Reality is a fascinating way of enhancing a version of reality, created by overlaying digital information onto an image.  It allows consumers to not simply imagine but actually see potential purchases & designs in ‘real life’, aiding quicker and slicker purchasing.

Brands are quickly jumping on board. IKEA has rolled out an App called Place, which allows customers to preview furniture in their homes before they buy, increasing conversion and customer satisfaction.

This year the new iPhone 8 and iPhone X have also launched with new augmented reality experiences, which will inevitably encourage social media channels to follow suit with new ways of integrating AR onto their platforms.

There is a wide selection of Augmented Reality tools readily available to help businesses achieve 3 main goals:

  1. Streamline and drive sales
  2. Increase engagement
  3. Connect Print & Digital mediums

With Brands finding it difficult to stand out from the crowd, Augmented Reality is being recognised as a powerful tool within the Marketing world.

Here, at Local Pages we can offer iSmart Photo Augmented reality, technology which allows videos and slideshows to appear through your printed adverts. If this is something you would be interested in finding out more about, don’t hesitate click here to get in contact with us today.

 

 

Chatbots 

chatbots

Chatbots are providing customer interface which is instant and can be accessed 24/7, and they are quickly proving to be a successful marketing tool.

The instantaneity of the Chatbots has proven to be popular in a world where customers want issues solved quickly and all answers supplied immediately. These instant messengers save both time and money.

Chatbots also enable businesses the opportunity to customise their own ‘Brand Voice’ and send personalised messages directly to their users/clients, for a truly personable approach, rather than it feeling as though you are conversing with a robot.

In addition, business profitability can also be targeted, with Chatbots providing the opportunity for swift, easy transactions. 47% of consumers have already expressed they would buy directly from a Chatbot (HubSpot, 2017), with 26-36 year olds willing to spend up to £481.15 with a business via a Chatbot interaction (ubisend, 2017).

Between 2016 and 2021 Chatbot marketing is expected to grow at a compound rate of 35.2% (Marketsandmarkets, 2017), so expect to see a lot more Chatbots popping onto your screens!

If you are interested in finding out more about Chatbot Marketing for your Website click here to get in contact with us today.

 

 

Videos 

videos

The way in which we consume video is changing. Video is quickly becoming the number one fastest growing Ad format in the world and has been doubling Year on Year. By 2020 it has been estimated video will make up 80% of all online consumer internet traffic, becoming the closest medium you get to a face to face conversation with your target audience (smartinsights.com)

As with Augmented Reality, Video Ad platforms are helping Brands stand out from the crowd, and allowing for a longer and conceivably more emotionally driven connection with their audience.

If you are looking at creating a company Video we can help you design, plan and produce one here at Local Pages.

Social Media is also a great platform, allowing businesses a quick and easy way to upload videos and reach a wider audience. We offer social media management packages to support your social media needs, and ensure you are offering up to date and relevant content to get the most out of your social media advertising.

Click here to get in contact with us today about your Video and Social Media needs.

 

 

Geofencing 

geo-fencing

Marketers have already been seeing the benefits of Geofencing technology, which allows the collection of information from consumer mobile devices. The technology allows marketers to learn a lot about their audience and in turn allows for businesses and services to target customers in ‘real time’ i.e. sending a promotional message to the customer when they are within a 1 mile radius, or have been searching their website.

This form of targeted hyper-local marketing will increasingly grow more popular and influential, especially for smaller, local businesses who want to engage with only the most relevant local shoppers who are most likely to spend.

According to plotprojects.com, the click-through rate of Geofencing notifications on Androids is 13.6%, which by far exceeds that of generic push notifications, which are only 2%. This indicates sending relevant notifications at the most opportune time encourages increased interaction.

We truly believe in the power of local marketing and have seen this first hand. As experts in the local marketing business, we have proven that our specialised local marketing generates more leads creating higher conversion rates. Click here to find out more about all our products & services.

 

 

Personalised Content 

 

personalised-content2

 

 

 

 

We are expecting to see a growth in personalised content within digital Marketing in 2018. Businesses have already begun to see the benefits of personal call to action marketing. StubHub, an online ticket exchange owned by eBay, reported a 42% improvement when users were given a personalized call to action (accountexnetwork.com).

Personalised content is also best used when different content is targeted to different types or groups of visitors based on their behaviour or other factors. Consumers have different intentions when visiting brands online, and having the ability to appeal to a wider range of people by tailoring digital content to personally appeal strengthens engagement with customers and can have a direct impact on website traffic and ongoing engagement.

As it happens, using Personalised Content doesn’t just mean customers are more likely to engage and buy your products they are also willing to pay more for them too! Consumers truly value a great personalised experience. If that means paying a little more, so be it. A survey from the content marketing institute suggests that 77% of customers will recommend, or pay more for a brand that provides a personalised experience. The better and more personal the experience, the greater the customer’s willingness to spend money on it. If the experience feels exclusive enough, customer will be willing to pay exclusive prices (digitalmarketingmagazine.co.uk).

To find out how we can help you with Personalised content for your business website click here to talk to one of our team members today.

In summary, Marketing is becoming ever more complicated, strategic, personable, engaged, technologically advanced and altogether essential to businesses both large and small.

With over 200 years of industry experience we are experts in marketing, generating millions of new leads for our customers over the past 38 years. We can offer you advice on all your Marketing needs, so do not hesitate to contact us today for a friendly consultation with one of our team.

We recommend having a peek on https://www.hubspot.com/marketing-statistics . It makes for a really interesting read, highlighting how powerful & effective Marketing tools can be!

 

 

 

 

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The Pro’s and Con’s Of Owning a Business

For many, running your own business is a life-long dream, and whilst it does have some major points in the “Pro’s” column, there are also some challenges many new business owners face. This week, we thought we would take a look at the high’s and low’s of running your own gig.


24/7
Your business is your baby, and like most newborns, it doesn’t sleep! The amount of energy and effort you put into making your venture a success can feel overwhelming. Gone are the days of shutting down a computer and switching your brain to “social” mode, you will find that you
constantly have ideas whirring away in the back of your mind and a never-ending “to-do” list to keep you occupied! New businesses rarely become an “overnight success”, they are often the result of months, if not
years, of dedicated hard work and energy.


The High’s & Low’s
The responsibility for the success of your business is all yours, and that can feel pretty heavy at times, especially when you get to the point of employing other members of your team. That being said, the high-points are all yours too! Those days when you win a new customer, or a client is really happy with the work that you’ve done – they are the BEST. And the reason why you do what you do.


Employee Benefits
In essence, you no longer have any! When you kiss goodbye to being an employee, you leave behind a lot of what we like to call “comfort”. These aren’t necessarily the things that are a good enough reason to stay employed in a job or career that doesn’t inspire you, but they sure make it
“comfy”. We’re talking about a regular income, sick pay, holiday pay, and maybe your employer also made pension contributions on your behalf or offered private medical insurance. None of that exists when you become your own boss. At least not in the beginning, drawing a salary from your fledgling business can make you feel guilty, let alone paying yourself to sip Margaritas on a beach somewhere (not that you will have time for that – see point one).

For some considering setting up their own business this is the hardest and scariest thing to leave behind, understandably so, and business ownership is definitely not for everyone.


Social
Unless your new business venture is running a bar or restaurant, branching out on your own can be pretty lonely at times. In the beginning there might not be team behind you, and you don’t always want to bore family and friends with your new-business woes. We would highly recommend getting a mentor, if you haven’t already. They can prove invaluable as a sounding board for those days when you can’t “see the wood for the trees”, and trust us, they happen!

People might not “get it”, even those that you love dearly. And that’s OK. We’ve often heard “you do what?” and “you can really make money from that?”. Don’t let others’ doubts or own “comfort-zone”-worries put you off reaching for your dreams. Ultimately, you become the master of your own destiny, which is pretty incredible. And when you love what you do, it honestly doesn’t feel like work.
Wishing you all of you business entrepreneurs out there every success! Comment below with what you wish you had known about being your own boss before you started, we’d love to hear your stories.

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Get Motivated: A Step-by-Step Guide For A Small Business

The kids are back to school and summer is over. We’ve always loved this time of year because it feels like a time to make a fresh start without the pressures we all put on ourselves in January to completely change “this” or “that” about our business, life or career. Here’s a step-by-step guide to ensure you head into autumn motivated and ready to make some changes, and it’s as easy as 1,2,3.

 

Pause
You might have taken time to do this over the summer, but if not, why not do it now? It could be as little as a few hours one afternoon. Life happens at such a quick pace these days, just having a chance to change your scenery and breathe a little deeper can do you and your business the world
of good.

Reflect
Give yourself the head space to think about the last eight months of the year. Ask yourself some poignant questions and be brutally honest with your answers. What were your goals? How are you tracking against them? Are you on track to achieve what you wanted to in the time frame you gave
yourself? If you are, then great – you should celebrate. But if not, why not? No excuses allowed.

This isn’t an exercise in beating yourself up but more one of reflection. We’re all caught up in the day to day madness that is running your own business, but without taking the time to look at where we’ve come from and where we’re heading you leave no room to manoeuvre, or to change
direction.

Adjust
Once you’ve figured out what’s worked well for you, and what hasn’t, it’s time to adjust. You are the master of your own ship and it’s never too late to change course. Make a new set of goals to reach by year end. Make them SMART.

Specific
Measurable
Attainable
Realistic
Time Based

There’s plenty of blogs and articles out there on goal setting and planning. Here are a few to get you started:

 

We would love to hear from you. Comment below with one of your goals – after all, sharing them helps keep you accountable!

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More Leads = More Customers? Think Again.

I am often reminded of getting back to basics to build revenues and profits in business. But none more so than when I am confronted with a business owner who shows me they need more new customers. If you really want to grow your business and you really want to do it fast, then take a look at grasping these few simple ideas.

You are already getting people contacting you, coming in, emailing you and so on. Your people are already messing up and not selling to anywhere near enough of these potential customers. Want to know just how bad it is, ask one of your friends to call your business and try to buy, just wait and see how they go.

Almost every business owner I meet believes that they are selling to the majority of prospects they come into contact with. Well, put bluntly, you are not. How do I know? After doing this exercise with hundreds of business owners, I have only twice been proven wrong.

For the next two weeks keep a record of every phone call, every email enquiry, every walk in every single prospective buyer that contacts your business. Ask every single one of them how they found out about your business and keep a record of it. Was it referral, direct search etc.? Then, at the end of the two weeks see how many of them have bought from you. If you think you are at about 6 or 7 out of 10, it will be about 3 or 4 out of 10. I have seen this with so many companies, even restaurants who think they get everybody, then measure the people that call versus the people that book, and the people that read the menu out front versus those who actually come in.

Your Conversion Rate is a massive opportunity. If it is lower than say 50%, then we’ve got to get to work!

First, you’ve got to start measuring it every day. That focus alone will get it up to 10% higher than it is right now.

Add to that, here’s another 11 ways to boost your conversion rate right now, this week:

  1. Get your salesperson with the best conversion rate to train everybody else for a day or two.
  2. Script your sales process. Use a lot of questions in the script (it’s NOT a sales pitch) and learn from what the best sales people are doing.
  3. Break your sales process down into each and every critical step and work on one step at a time.
  4. Measure your conversion from one step to the next and work on improving each step by just 10% more than it was.
  5. Work on the letters, brochures and other written or audio and video material you use during each step of the sales process.
  6. Use my magic question for phone selling, “Thanks for your call, just so I can help you best would it be OK if I asked you a couple of questions?
  7. Run a competition among your sales people for a week or two around the one area you need to see the most improvement in, then learn from the new ways they start doing things.
  8. Learn the critical buying step in your sale, for example in female fashion stores, it’s trying the clothes on, with it you have more than a 50% chance at making a sale, without it, less than 10%.
  9. Follow up and follow through, too many sales are lost by salespeople who can’t be bothered to follow up again and again and again at least 7 times.
  10. Make an offer that is either limited or a bonus offer or something to get customers to act now and to give sales people some ammunition
  11. Just plain ask people to buy, usually in sales training the one biggest reason sales people are not getting the sale is that they don’t ask for it.

Stay focused on your conversion rate for 3 months and watch the dramatic effect it has on your bottom line.

Once you’ve got it right, or at least much better than it is today, then and only then is it time to go to work getting more potential customers and investing more money into your marketing and fixing the marketing you are doing now.

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