Time to Reclaim our High Streets

During the lockdown period, more and more of us have been discovering that long queues outside supermarkets can be avoided by shopping at smaller retailers on the high street. Butchers, bakers and greengrocers have all seen an increase in customers during the last three months. But what happens after ‘Lockdown?’ Will we all go back to buying from the big national chains or will we remain loyal to the retailers who continued to offer exceptional service when the going got tough?

At Local Pages, we believe it is time to reclaim our local High Streets and carry on spending locally. This is why:

10 Great Reasons for Shopping Locally

1 – Your money stays in the local community.

According to research by the Centre for Local Economic Strategies, for every £1 spent in local businesses 63p is invested back into the local economy, where only 5p is reinvested when money is spent shopping out of town or online. Research by American Express also found that house prices close to thriving town centres are likely to rise faster than similar houses in areas where there are few local shops. 

2 – It’s quirky and fun

It’s much more fun searching around little streets full of quirky little independent stores than visiting the national chains that all sell a variation of the same thing. Small independent retailers know the local market and stock items that appeal to local people rather than the masses. This means they are more likely to take risks and stock a more diverse range of products; items that you may not be able to find anywhere else. Local shops also support local artists and designers, so you could end up buying something truly unique.

3 – It helps create local jobs

Last year it was reported that independent businesses accounted for 60% of employment and 52% of turnover in the UK. Independent businesses tend to pay more as a proportion in local taxes than their larger counterparts which means more local investment leading to more local services, more jobs and a better quality of life. 

4 – It’s good for our health

Buying locally improves our well-being. By encouraging us out of our homes and places of work, we interact with others, breath fresh air, gain new experiences, give ourselves a sense of purpose and see life from a different perspective. Shopping locally is also a valuable form of physical exercise. Walking to and from the shops combined with carrying our purchases increases our heart rate and muscular development. Research in America by the Cambridge Journal of Regions, Economy and Society, found that there were lower rates of mortality, obesity, and diabetes in areas where there was a high volume of thriving local businesses . 

5 – It’s the ethical choice

Local butchers, greengrocers and other suppliers of fresh produce often supply a high percentage of food that is produced locally. Not only does this reduce the amount of fuel required to get the food from the farm to your table, but it also decreases the amount of plastic packaging necessary to transport food over large distances. As well as being fresher, locally produced food is also often tastier and contains more nutrients and less preservatives.

 

6 – It encourages entrepreneurs

By shopping locally you are encouraging the success of local businesses. This inspires other entrepreneurial types with a passion for growth and local communities to do the same. As new businesses are created they look to fulfill the continually changing needs of consumers.  This leads to an increase in innovation and a constant turnover of new products and services.

 

7 – It helps build communities

Many high street stores including bookshops, cafes and craft shops host events to entice customers into their premises. If the businesses are not supported, the local groups that use them tend to disappear too.

 

8 – Great for advice

Local shops know their products inside out and want to share that knowledge by helping you whenever they can. Not only can they advise on how something is made or used, but they can make other recommendations based on your needs and budget. It’s a more personalised shopping experience than can be offered by a national chain with the emphasis on helping you buy, rather than selling you something you don’t need or ignoring you altogether.

 

9 – Great for Price

Most local shops are just as competitive as large retailers with the added advantage that you can normally haggle on price; something you cannot do online or in a chain store. Many local retailers also offer loyalty schemes offering extra discounts and free merchandise to those that shop with them regularly.

 

10 – Try before you buy

It sounds obvious, but by trying clothes on in a store you can see how they fit and feel before you buy them. When buying furniture you can check how comfortable the sofa is or inspect the quality of the materials and construction. Looking at pictures online can never take the place of the tactile experience. What’s more, in most cases you can take away your purchases there and then for instant gratification without the added worry of possibly having to organise returns, exchanges or asking for your money back.

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Invest in Your Business Now for Future Success.

To succeed in the future… you have to act NOW!

Like many of the businesses that advertise in our Little Blue Book and online directory, Local Pages is a small family business. During this time of economic uncertainty we have been looking to learn lessons from the past to shape and determine our future. This is what we have learned:

  • It will be those that continue to market their businesses who will reap the benefits later.
  • Business goes where it is invited. 
  • If you don’t advertise and engage with your customers, you will be forgotten.
  • If you don’t advertise and engage with your customers, they will assume you have gone out of business
  • If you don’t engage with your customers, your competitors will.
  • Marketing = leads = sales = food on the table
  • Control the things you can control and adapt to the things you cannot change.
  • The way things have been done in the past are not the ways that things will be done in the future.
  • We need imagine future working practices and alter the way we work to meet them.

Therefore, at Local Pages we are embracing this period of uncertainty by increasing our marketing activity and adapting our working practises in order to better support our customers, staff and suppliers.

Our business has grown in the past few years due to us keeping our promises and generating low-cost, affordable leads for our customers through our online and printed media. By continuing to invest in our marketing now, we are determined to build on that past success and come through this economic downturn stronger than ever.

We encourage all businesses to do the same. Which brings us to…

 

10 reasons why you should invest in our Little Blue Book

1 – The current situation will not last forever and when it does end our little blue books will be in even greater demand as people look to buy goods and services from local people they know and trust.

2 – By booking now you are investing in the long term as each book generates leads for 12 months. 

3 – One of the reasons the Little Blue Books are so successful is that we can prove they work by offering all our customers unique, trackable phone numbers.

4 – Local Pages is one of the cheapest and most cost effective advertising media available as it generates high quality leads from less than £3 per week. 

5 – Every booking during the current lockdown (minimum 30th June, 2020 comes with a free enhanced listing on www.localpages.co.uk where over 200 people each day search for businesses like yours.

6 – Where possible we are offering a range of flexible payment terms allowing you to spread the cost and protect your cash flow.

7 – Free graphic design to create eye catching adverts that engage and entice new prospects.

8 – People like to buy from local people. Your advert will be seen by people local to you who want your products and services with very little wastage.

9 – Every customer is offered a free digital consultation to ensure their online activity is optimised to generate leads..

10 – For over 40 years Local Pages has been a tried and trusted source of leads for local businesses. Due to public demand, we are printing and distributing more Local Pages directories than ever before and promoting their use through increased marketing and highly targeted advertising campaigns. This means your business gets even more awareness for every £1 invested.

 

For more details email info@localpages.co.uk or call 0117 923 1122

 

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20 Top Tips for Creating Engaging & Informative Content

Everyone in business knows that we should be engaging with our customers on a daily basis with rich, informative content. It sounds great until you actually sit down, switch on your computer… and then stare at it for an hour because you don’t know where to start.

So to help get your creative juices going, here are our top 20 ways of engaging with your customers online.

1 – Infographics – Create some visual representations of ideas and information found on your website. Infographics are so much more interesting (and often more informative) than large passages of text.

2 – Memes – Those little videos and images with witty comments are often the messages that go viral.

3 – Videos – Create videos (short & sweet) giving information regarding your products and services. Don’t worry about how you sound or look like, non-professionally produced videos appear much more authentic.

4 – Product Reviews – Got a new product? Put together a product review to allow customers an insight into what you really think.

5 – User Generated Content – Get customers to produce content for you. Share stories and content from third party websites you find interesting or promote good practice.

6 – How to Guides – Put together a range of helpful guides aimed at people that use your products and services.

7 – Lists – People love lists and they improve talkability. Even a list like this one!

8 – Photo Galleries – A picture paints a thousand words. Create galleries of products and theme them to make them more interesting.

9 – Case Studies – Use these to show the breadth and depth of what you have to offer your customers and underline how great you are. Make sure they’re up-to-date and are heavy on pictures and light on text.

10 – Client Testimonials – Testimonials build trust and loyalty. So when a customer says what you did was great, ask for it in writing. Better still, ask if you can film them saying it.

11 – Newsletters – Keep in touch with your email subscribers with a monthly update featuring new products and the highlights of any articles, blogs, videos and social media posts you’ve put out that month.

12 – GIFS – Use clips from videos embedded with text to demonstrate a point.

13 – Events – Create online events like Zoom webinars to engage with your customers , record them and share with others that couldn’t attend.

14 – Images – Use, wherever possible, original images to demonstrate and reinforce written messages.

15 – Podcasts – To convey ideas that don’t necessarily require visuals, put together some podcasts on various themes that may interest your customers.

16 – Slideshares – Get innovative with Powerpoint or Keynote and create decks of slides to inform and engage with your customers and share them online.

17 – Blog Posts – If no one was interested in opinions, they wouldn’t buy newspapers. Get your thoughts down in order and publish them. Try to ensure they are not time sensitive and can be read anytime.

18 – Newsjacking – Take a news story and use it to create content that will attract positive exposure for your brand.

19 – Press Releases – Directly target the media with industry news that may be of interest to their readers.

20 – Polls – Create polls to get your customers voting and seek out their preferences and their dislikes.

 
 

If you need help with any of the above, contact the Local Pages team on 0117 923 1122 or drop us a line at info@localpages.co.uk

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Avoiding Scams & Cybercrime

Over the past few weeks cyber crime has risen exponentially. A combination of concerns regarding Coronavirus, remote working practices and the distractions associated with living in a lockdown has created an environment in which criminals can thrive. It is therefore even more important from both a personal and business perspective to be extra vigilant. 

The Golden Rules

If you receive an email, text or phone call you are not expecting, follow these three simple steps:

Stop – Take a moment to think before parting with any information or money.

Challenge – Ask yourself could it be fake. Do not be rushed or feel intimidated. If you have any doubts, refuse and reject.

Protect – If you think you have fallen victim to a scam, contact your bank immediately using the numbers on your bank statement or the rear of your credit/debit cards. Report the scam to Action Fraud. 

Fake news 

  • There are many false articles in the press and online promoting false remedies and cures for Coronavirus. If in doubt visit www.gov.uk/coronavirus or www.who.int/ for updates and information.

Impersonation 

  • Criminals are experts at impersonating people and organisations. 
  • Genuine organisations will address you by name, use two factor authentication or some other form of personalisation to prove that they are genuine. Always be suspicious of correspondence asking for information or money. If in doubt, contact the organisation or person directly to check authenticity.
  • Many businesses are closed at the moment, so be especially wary if you are asked to make an urgent payment or alter bank payment details even if the message appears to come from your boss.
  • Reject all calls from ‘internet providers’ threatening to disconnect your service. If in any doubt, contact your internet provider directly.

Attachments 

  • Never click or download an attachment as this could lead to your device being infected with unwanted programs.

Great offers 

  • Be suspicious of any correspondence inviting you to invest money in high yielding opportunities. Don’t be pressurised. Check with the  Financial Conduct Authority’s Register for regulated companies.
  • Google has taken down thousands of fake websites for subscription TV services, many of which offer extended free trials
  • Remember, if it sounds too good to be true, it probably is. 

Cold calling

  • Check the identity of anyone who comes knocking at your door. Do not accept help or let anyone into your home unless they are known to you; or you have verified their identity with the organisation they represent. Do not use any contact numbers given to you at the door. Verify all people independently by looking up the organisation’s details online. If in any doubt, do not let them in. 
  • Reject all calls offering you face masks, sanitiser, testing kits and medicine over the phone as many of these are phoney.
  • Do not give anyone remote access to your computer.

Passwords

  • Never share your passwords with anyone
  • Ensure passwords are strong and contain a mixture of upper case & lower case letters, numbers and special characters.
  • Do not use the same password for multiple logins.

Payments

  • Only make payments through secure websites. These sites display a padlock on the search bar
  • Where possible use a credit card or Paypal to buy online as these methods provide greater protection.
  • When paying someone for the first time, authorise a small amount first and then pay the balance once you have checked with the company that the payment has gone through okay.

Computer protection

  • If you haven’t already done so, install anti-virus software on your computer including a firewall to give added protection.
  • Make sure your computer is running the latest version of its operating system and ensure that all the security patches are up to date.

The above information is not comprehensive and is intended as a guide only. For more detailed information and advice, Local Pages recommends all readers visit the websites of  Take Five and the National Cyber Security Centre.

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Staying Afloat on a Sea of Uncertainty

We are now several weeks into the lockdown with several more weeks to come. For most businesses there has never been such a period of uncertainty. So rather than dwell on the negatives of the situation, I would like to consider the certainties and how businesses can seize the opportunities to emerge from the lockdown stronger than they were before.

Ten Certainties

  1. The lockdown is not going to last forever. Hopefully by June the restrictions will be eased enough for most businesses to get back to some kind of normality.
  2. There is still a demand for products and services. Just because people can’t go out and are socially distancing themselves doesn’t mean that their wants, needs and desires have changed.
  3. Not everything can be bought online. Personally, I’m waiting for a new carpet to be fitted and, although Amazon may be efficient, laying a carpet is not one of their strong points.
  4. Consumers are currently storing up cash that they cannot spend because there is nothing to spend it on. It will be burning holes in their pockets.
  5. When the lockdown is over there is going to be a massive spending spree as consumers celebrate their freedom with their newly acquired wealth. Happy days!
  6. Many businesses are cutting costs and slashing their marketing budgets to save money in the short term without considering the long term consequences of their actions.
  7. The businesses that are most prepared by continuing to have a presence during the lockdown are the ones that will reap the greatest benefits.
  8. People remember winners and those that are willing to take risks. They quickly forget those that sit back and do nothing.
  9. Marketing is more important than ever during an economic downturn. Marketing = Sales = Success
  10. We are currently in a period of great change and with change comes great opportunity.

Ten Opportunities

  1. Be the brand that people remember. Keep your name in front of existing and prospective customers so that they can see that you are a positive force. 
  2. Take advantage of the fact that your competitors are advertising their services less by advertising your services more. That way you will get a lot more ‘bang for your buck!’ and you’ll be well ahead of the game when all this is over.
  3. Look for new ways of using your skills and experience when interacting with your existing customers and prospects. For example, at Local Pages we’ve used our online directory expertise to create an online Community Hub connecting people with charitable organisations and support groups.
  4. Understand the needs and motivations of your customers and reach out to them in order to solve their problems with warmth and empathy. For example at Local Pages, we’re helping clients overcome cash flow difficulties by offering deferred and weekly affordable payment options.
  5. Rather than spending your advertising pound on selling your products, spend it on creating value in your brand. The reason that Heinz Baked Beans are five times more expensive than a supermarket’s own brand has nothing to do with the contents inside the tin. It’s because Heinz invested in the brand and the brand has become synonymous with reliability and quality. 
  6. Don’t rely on the past.. Who would have thought only a few weeks ago that oil companies would be in a situation (at the time of writing) where they have to pay customers to take oil off their hands. Nothing lasts forever. Consider how your business will need to change in a new world where environmental concerns and social distancing could be the new norm.
  7. Instead of cutting costs, take a look at how you can change your business practices to make them more efficient. By making adjustments now, when you have the time and resources to do it, you can reap huge benefits in cost savings later.
  8. Don’t take your clients for granted. Now is the time to reach out to them, thank them and ask if there is any way you can help them. People buy from people. Looking after your customers when things are bad creates future customer loyalty.
  9. Make it easier for customers to deal with you. Take a hard look at every touchpoint that you have with your customers from their point of view and ask what could be done to improve their experience?  
  10. Consider where in your business you could offer more value. For example, there is a window company that inspects their work after six months to ensure the customer is happy and that there are no problems. This simple service leads to an increase in trust at the point of sale and future recommendations. 

 

If you would like more help and assistance keeping you business afloat in a sea of uncertainty, call the Local Pages team on 0117 9231122 or drop us a line at info@localpages.co.uk

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Working From Home

Working from home is not as easy as it seems. Not only are there a host of distractions, but there is your mental and physical health to consider. By not travelling to work every day, it is easy to overlook the physical benefits of getting to there and the social benefits of interacting with colleagues.

So to help you keep productive and sane, here are the Local Pages’ tips for successfully working from home.

 

 

 

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Local Pages – Helping Local Business

The Coronavirus has had a massive impact on local businesses throughout the country and the consequences have been especially felt by SMEs and the self-employed in the areas we serve. As a small family business employing 18 people, we recognise the current challenges faced by many of our loyal customers and wish to support you in whatever way we can.

We don’t know when the current situation will end, but we must all remain positive and be ready to take advantage of the opportunities that will arise once the lockdown is lifted. The truth is, people still want your products and services even if you can’t currently supply them. This means that once the restrictions are over, demand for your products and services will be even higher.

For this reason, we are putting the following initiatives into place to help your business in the short term while generating enquiries for the future:

extended-payment-terms

 

Extended Payment Terms

Where possible we will offer extended payment terms to help with cash-flow while your business is temporarily on hold.

 

delayed-payments

 

Deferred Payment Terms

Normally we would expect payment with your order. However, due to the current circumstances and the pressures that some of our customers are experiencing due to cash flow, where possible we will defer payment from the time of booking your order until the Little Blue Book goes to print.

 

free-digital-consultation

 

 

Free Digital Consultation A no-obligation review of your online presence with suggestions regarding how you use your website and social media channels to grow your business in the future.

Call the team on 0117 9321122 to book an appointment.

lbb-promotion

 

Increased Promotion of our Little Blue Book

We are increasing the amount of promotional activity aimed at users. We strongly believe that people buy from people they know and trust. That is the reason we publish our Little Blue Book.

For over 40 years, people have trusted the information within it and the businesses it recommends.

lp-promotion 

Increased Promotion of www.localpages.co.uk

We are increasing our online promotional activity which will greatly benefit our online advertisers especially those with enhanced and premium listings. With the cost of Google and Facebook advertising rocketing at the moment, our online search directory offers an even better return on investment.

The current situation is not going to last forever and it is important that all businesses prepare for when the restrictions are lifted. Local Pages is in a unique position to help. For those that wish to hit the ground running, our online search directory can generate leads at a fraction of the price of Google and Facebook. In the long term, our trusted Little Blue Books are still being updated and delivered to ensure your business details are at your potential customers’ fingertips as and when they are required.

Finally, we would like to take this opportunity to thank you for your continued support and the kind messages that we have received during the past couple of weeks. As mentioned earlier, we are a family business and we look upon all our customers as members of our extended family, without whom we wouldn’t be able to continue serving your community. Stay safe and if we can be of any further assistance please let me know.

 

With my best regards

Dan Bernard

Managing Director
Click here for the latest government advice on Coronavirus.

Click here for the latest government advice for employers and businesses

Click here for details of the Coronavirus Business Interruption Scheme

Click here for details regarding the Small Business Grant Fund

Happy to help.

Get in touch with one of the Local Pages Team today:
0117 932 1122

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